Contact Information

Contact Information

Last updated: July 10, 2026

Get in Touch with Scoop Machines

We are here to help. Whether you have a question about a product, need assistance with an existing order, or simply want to learn more about what Scoop Machines has to offer, our customer support team is ready to assist you. Please use any of the contact methods below and we will get back to you as soon as possible.

Contact Details

Support Hours

Our support team is available Monday through Friday, from 9:00 AM to 6:00 PM Alaska Time (AKST/AKDT). We are closed on weekends and federal public holidays. Messages received outside of business hours will be attended to on the next available business day.

Average Response Time

We aim to respond to all inquiries within 1 to 2 business days. During promotional periods or peak seasons, response times may be slightly longer, but we always do our best to get back to you promptly. If you contact us via WhatsApp, responses may be faster during business hours.

Questions About Your Order

If you need help with an existing order, please have the following information ready when you contact us, as it will allow us to assist you much more efficiently:

  • Your full name as entered at checkout
  • Your order number (found in your confirmation email)
  • A brief description of your question or concern
  • If applicable, photos of the item or packaging (for damaged or incorrect product claims)

For questions about returns, refunds, or exchanges, please also refer to our Return Policy available on our website for full details before reaching out, as it may already contain the answer you are looking for.

We Value Your Feedback

At Scoop Machines, customer satisfaction is our top priority. If you had a great experience or if there is anything we can improve, we would love to hear from you. Your feedback helps us continue to provide the best products and service in the ice cream and kitchen accessories space.