Privacy Policy

Privacy Policy

Last updated: July 10, 2026

This Privacy Policy explains how Scoop Machines ("we," "us," or "our") collects, uses, stores, and shares information about you when you visit or make a purchase from scoopmachines.com (the "Site"). Please read this policy carefully. By using the Site, you acknowledge that you have read and understood the practices described here.

If you are a California resident, please also review the section titled "Your California Privacy Rights" below, which contains additional disclosures required under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

1. Information We Collect

We collect information you provide directly to us, information collected automatically when you use the Site, and information we may receive from third parties. The categories of personal information we collect include:

  • Identifiers: such as your name, email address, mailing address, phone number, and account credentials when you create an account or place an order.
  • Commercial information: records of products purchased, browsing history on the Site, wish lists, and transaction history.
  • Financial information: billing address and payment card details. Note that full payment card numbers are processed directly by our payment processors and are not stored on our servers.
  • Internet or network activity: IP address, browser type and version, operating system, referring URLs, pages viewed, links clicked, and time spent on the Site.
  • Geolocation data: general location inferred from your IP address or, with your consent, more precise location information.
  • Communications: messages, inquiries, or feedback you send to our customer support team via email, WhatsApp (+1 667-521-4684), or any other channel.
  • Inferences: information derived from the above categories to create a profile about your preferences and likely interests.

You are not required to provide all of the above information, but certain information is necessary to process orders, deliver products, and provide customer support. Failure to provide required information may prevent us from completing your purchase or responding to your inquiry.

2. How We Collect Information

We collect information through the following means:

  • Directly from you: when you register an account, place an order, subscribe to our newsletter, contact customer support, or participate in any promotion we run.
  • Automatically: through cookies, web beacons, pixel tags, log files, and similar tracking technologies as described in Section 7 of this policy.
  • From third parties: including payment processors, shipping carriers, analytics providers, and advertising networks, each subject to their own privacy practices.
  • From social media platforms: if you interact with our pages or advertisements on platforms such as Meta (Facebook and Instagram) or Google, those platforms may share certain information with us in accordance with your settings on those platforms.

3. How We Use Your Information

We use the personal information we collect for the following business and commercial purposes:

  • Order fulfillment: to process transactions, arrange shipping, send order confirmations, tracking updates, and delivery notifications.
  • Customer support: to respond to your questions, handle returns and exchanges, and resolve disputes or complaints.
  • Account management: to create and maintain your customer account and authenticate your identity when you log in.
  • Marketing and communications: to send you promotional emails, special offers, and newsletters about our products, provided you have not opted out. Each marketing email includes an unsubscribe link in compliance with the CAN-SPAM Act.
  • Personalization: to tailor the content and product recommendations you see on the Site based on your browsing and purchase history.
  • Analytics and improvement: to understand how visitors use the Site, identify technical issues, and improve our products and services.
  • Advertising: to deliver targeted advertisements on third-party platforms and to measure the effectiveness of our advertising campaigns.
  • Legal compliance and security: to comply with applicable laws, respond to lawful requests from public authorities, prevent fraud, and protect the rights and safety of Scoop Machines, our customers, and others.
  • Business operations: for internal purposes such as auditing, research, and development of new products and features.

4. How We Share Your Information

We do not sell your personal information to unrelated third parties for their own direct marketing purposes. We may share your information in the following circumstances:

  • Service providers: we share information with vendors who help us operate the Site and fulfill orders, including payment processors (such as Shopify Payments, PayPal, or Stripe), shipping carriers, email marketing platforms, customer support tools, and cloud hosting providers. These parties are contractually obligated to use your information only as directed by us.
  • Advertising and analytics partners: we may share hashed identifiers or behavioral data with advertising networks (such as Google Ads or Meta Ads) and analytics providers (such as Google Analytics) to deliver relevant ads and measure campaign performance.
  • Business transfers: if Scoop Machines is involved in a merger, acquisition, financing, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on the Site if such a transfer occurs.
  • Legal requirements: we may disclose your information if required by law, subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of any person.
  • With your consent: we may share your information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to maintain your account, complete transactions, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it. Order records are generally retained for a minimum of five years to satisfy tax and accounting requirements.

6. Data Security

We implement industry-standard technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. The Site uses Secure Sockets Layer (SSL) encryption for all data transmitted between your browser and our servers. Our e-commerce platform, Shopify, is certified Level 1 PCI DSS compliant, which means payment card data is handled according to the highest security standards in the industry.

Despite our efforts, no security system is impenetrable. We cannot guarantee the absolute security of your information. If you believe your account has been compromised, please contact us immediately at support@scoopmachines.com.

7. Cookies and Tracking Technologies

Scoop Machines uses cookies and similar tracking technologies to enhance your experience on the Site, remember your preferences, analyze traffic, and deliver relevant advertising. This section explains what these technologies are and how we use them.

What are cookies? Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your browser and remember certain information across sessions.

We use the following categories of cookies:

  • Strictly necessary cookies: these are required for the Site to function. They enable core features such as shopping cart functionality, secure checkout, and account login. You cannot opt out of these cookies without affecting the performance of the Site.
  • Performance and analytics cookies: these cookies collect anonymous or aggregated information about how visitors use the Site, such as which pages are visited most often and whether users receive error messages. We use tools such as Google Analytics for this purpose. The information is used to improve the Site.
  • Functionality cookies: these cookies allow the Site to remember choices you make (such as your preferred currency or items saved in your wish list) and provide a more personalized experience.
  • Advertising and targeting cookies: these cookies track your browsing activity across websites to deliver advertisements that are relevant to your interests. They are placed by our advertising partners, including Meta Pixel and Google Ads tags, and may be used to build a profile of your interests.

Other tracking technologies: in addition to cookies, we may use web beacons (also called pixel tags or clear GIFs), which are tiny images embedded in emails or web pages that allow us to track whether a message has been opened or a page has been viewed. We may also use local storage and session storage in your browser for similar purposes.

Managing your cookie preferences: most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Please note that if you disable cookies, some features of the Site may not function properly. You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance opt-out portal at optout.aboutads.info or the Network Advertising Initiative opt-out page at optout.networkadvertising.org. To opt out of Google Analytics tracking specifically, you can install the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

8. Your California Privacy Rights (CCPA/CPRA)

If you are a resident of California, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you the following rights with respect to your personal information:

  • Right to Know: you have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business or commercial purposes for collecting it, and the categories of third parties with whom we have shared it.
  • Right to Delete: you have the right to request that we delete personal information we have collected from you, subject to certain exceptions (for example, information we are required to retain to complete a transaction or comply with a legal obligation).
  • Right to Correct: you have the right to request that we correct inaccurate personal information we maintain about you.
  • Right to Opt Out of Sale or Sharing: you have the right to direct us not to sell or share your personal information. While we do not sell personal information in the traditional sense, certain disclosures to advertising partners may constitute "sharing" under California law. You may opt out by contacting us or by using the browser-based opt-out tools described in Section 7.
  • Right to Limit Use of Sensitive Personal Information: to the extent we collect sensitive personal information as defined under the CPRA, you have the right to limit its use to purposes permitted by law.
  • Right to Non-Discrimination: we will not discriminate against you for exercising any of these rights. We will not deny you goods or services, charge you a different price, or provide a lower quality of service because you exercised a privacy right.

To submit a verifiable consumer request under the CCPA/CPRA, please contact us by email at support@scoopmachines.com or by phone/WhatsApp at +1 667-521-4684. We will respond to your request within 45 days. If we need additional time, we will notify you. You may designate an authorized agent to make a request on your behalf, provided the agent provides written proof of authorization and you verify your identity directly with us.

9. Email Marketing and CAN-SPAM Compliance

When you place an order or subscribe to our mailing list, you may receive promotional emails from Scoop Machines. In compliance with the CAN-SPAM Act:

  • Every commercial email we send includes a clear and conspicuous unsubscribe link.
  • We honor unsubscribe requests promptly, within 10 business days.
  • We do not use deceptive subject lines or sender information.
  • Our physical mailing address is included in all commercial messages.

You can also opt out of marketing emails at any time by emailing support@scoopmachines.com with "Unsubscribe" in the subject line. Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your orders and account.

10. Children's Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us at support@scoopmachines.com and we will take steps to delete such information promptly.

11. Third-Party Links

The Site may contain links to third-party websites or services that are not operated by Scoop Machines. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of every website you visit before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or by posting a notice on the Site. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of the Site after any changes become effective constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us using any of the following methods:

  • Email: support@scoopmachines.com
  • WhatsApp: +1 667-521-4684
  • Mailing address: Scoop Machines, 1500 W Riffle St, Wasilla, AK 99654, United States

We are committed to working with you to resolve any concerns about your privacy in a fair and timely manner.