Return and Refund Policy
Last updated: July 10, 2026
At Scoop Machines, your satisfaction is our priority. We stand behind the quality of our ice cream machines and kitchen accessories, and we want every customer to feel confident when shopping with us. This Return and Refund Policy explains the conditions under which returns are accepted, how to initiate a return, and how and when refunds are processed.
The policy described below is a voluntary commercial policy offered by Scoop Machines as part of our commitment to a positive shopping experience. It applies to all orders placed through scoopmachines.com and shipped within the United States.
1. Return Window
You may request a return for any eligible item within 90 days of the date your order was delivered. This 90-day window is a commercial courtesy we extend to all our customers, reflecting our confidence in the products we sell and our dedication to customer care.
Requests submitted after the 90-day period has elapsed will not be eligible for a return or refund under this policy. If you are unsure whether your order qualifies, please contact us before submitting a request and we will be happy to assist.
2. Eligibility Conditions
To be eligible for a return, your item must meet the following conditions at the time it is received back at our facility:
- The item must have been purchased directly through scoopmachines.com;
- The item must be in its original condition, unused, and free from damage caused by the customer;
- The item should be returned in its original packaging whenever possible, along with any accessories, manuals, or components included in the original shipment;
- Proof of purchase (such as your order confirmation email or order number) must be provided when initiating the return.
We also accept returns for items that arrive damaged, defective, or materially different from what was described on our website. In those cases, the condition requirements above may be waived at our discretion. Please contact us immediately if you receive a damaged or incorrect item so we can resolve the issue as quickly as possible.
There are no restocking fees charged for any return, and no items in our catalog are excluded from return eligibility under this policy.
3. Non-Returnable Situations
While we strive to accommodate all return requests, we may not be able to process a return in the following situations:
- The return request is submitted more than 90 days after the confirmed delivery date;
- The item shows signs of misuse, unauthorized modification, or damage caused after delivery;
- The item was not purchased through scoopmachines.com;
- The customer is unable to provide proof of purchase.
If you have any doubt about whether your situation qualifies, please reach out to our support team before shipping anything back. We always try to find a fair solution.
4. Return Shipping
Scoop Machines covers the cost of return shipping for all eligible returns. You will not be charged any fee to send your item back to us.
Once your return request is approved, we will provide you with a prepaid return shipping label via email. Simply pack the item securely, attach the label, and drop it off at the designated carrier location. You do not need to pay anything at the time of drop-off.
Please do not ship items back without first receiving an authorization and a prepaid label from our team. Returns sent without prior authorization may not be processed.
5. How to Initiate a Return
Starting a return with Scoop Machines is straightforward. Follow the steps below:
- Contact our support team within 90 days of your delivery date by emailing support@scoopmachines.com or reaching us via WhatsApp at +1 667-521-4684;
- Provide your order number, the item(s) you wish to return, and a brief description of the reason for the return;
- Our team will review your request and respond within 2 business days with confirmation and next steps;
- If your return is approved, you will receive a prepaid shipping label by email;
- Pack the item securely and drop it off at the carrier location indicated on the label;
- Once we receive and inspect the returned item, we will process your refund.
We recommend using the original packaging when possible and keeping a record of your drop-off receipt until your refund has been confirmed.
6. Inspection and Approval
Once your returned item is received at our facility, our team will inspect it to confirm that it meets the eligibility conditions described in this policy. This inspection process typically takes between 2 and 5 business days from the date we receive the package.
You will be notified by email once the inspection is complete and we confirm whether your return has been approved or, in rare cases, denied. If the returned item does not meet the eligibility conditions, we will contact you to explain the situation and discuss available options.
7. Refund Process and Timeline
Once your return is approved following inspection, Scoop Machines will issue a full refund for the purchase price of the returned item(s), including any applicable taxes originally charged on that item.
Refunds are always issued to the original payment method used at the time of purchase. We do not issue refunds in the form of store credit or gift cards unless specifically requested by the customer.
Refunds are processed within 14 days of the date we receive your returned item at our facility. Depending on your bank or payment provider, it may take a few additional business days for the funds to appear in your account after we initiate the refund. This processing time is determined by your financial institution and is outside our control.
If you have not received your refund within 14 business days of receiving our approval notification, please contact us at support@scoopmachines.com and we will investigate the matter promptly.
8. Exchanges
We currently do not process direct exchanges. If you would like a different product, we recommend initiating a return for the original item and placing a new order for the item you prefer. This ensures the fastest processing time for both transactions. Our team is happy to assist you through this process if you need guidance.
9. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery at support@scoopmachines.com or via WhatsApp at +1 667-521-4684. Include your order number and, if possible, photos showing the issue.
In these cases, Scoop Machines will cover all costs associated with the return and will prioritize your refund or replacement. You will not need to wait the full 90-day window to report a problem of this nature; please notify us as soon as you notice the issue.
10. Contact Us
If you have any questions about this Return and Refund Policy or need help with a specific return, our team is ready to assist you:
- Email: support@scoopmachines.com
- WhatsApp: +1 667-521-4684
- Mailing address: 1500 W Riffle St, Wasilla, AK 99654, United States
Our support team is available to respond to inquiries and we are committed to resolving any concerns as quickly and fairly as possible. Thank you for choosing Scoop Machines.